Feedback App 2.0.2

Fynzo Feedback is a robust application designed for capturing customer feedback through tablets, smartphones, and touch screen kiosks. The system operates seamlessly both offline and online.

The cloud-based platform provides flexibility for real-time reporting, graphical representations, and data analytics. Users can conduct various surveys, collect customer feedback, and gauge sentiments instantly. It caters globally to industries such as hotels, restaurants, hospitals, schools, salons, spas, boutiques, and corporate organizations.

Furthermore, the application promotes environmental sustainability by embracing a paperless approach to customer feedback.

Fynzo Customer Feedback app offers:

• Compatibility across different categories such as food, education, health, banking, airlines, and retail.
• Diverse feedback collection channels including tablets, smartphones, SMS surveys, and web forms.
• Customizable questionnaires tailored to clients' needs.
• Visual feedback presentation via graphs, charts, and diagrams.
• Individual staff performance tracking capabilities.
• Immediate response to customer complaints/feedback.
• Incentives for customers to revisit services through point systems.
• Regular updates on services via SMS and email.
• Identification of business strengths and weaknesses for informed decision-making.
• Application in customer feedback management systems and happiness surveys.
• Utility at airports for collecting customer feedback.

Fynzo Customer Feedback App Features:

• Effortless registration/login process.
• Support for KIOSK mode.
• Ability to import predefined survey templates or create custom ones.
• Detailed reporting options including date-wise analysis and graph reports.
• Email alerts for extreme feedback responses.
• Functionality in both offline and online modes enabling data collection offline with cloud synchronization when connected to the internet.
• Multimedia capture with photos, videos, and audios supported.

Industries We Serve:

Hospitality:

Coverage across a wide range of establishments such as restaurants (fine dining, cafes, food courts), hotels, spas, resorts, salons, bars, and apparel stores.

Healthcare:

Feedback collection at various healthcare facilities like hospitals, clinics, laboratories, pharmacies, gyms, fitness centers, and sports complexes.

Educational:

Engagement in educational settings including schools, colleges, coaching institutes, yoga classes, music classes, swimming classes, dance classes, and educational events."

Net Promoter Score (NPS):

In-depth insights using industry-standard metrics like CRS and CSAT surveys along with Net Promoter Score (NPS) evaluations to measure customer satisfaction feedback effectively.

Other Use Cases:

Data collection for market research purposes. Gathering participant feedback at events or exhibitions. Ideal for retail stores' feedback collection. Employee feedback on office culture or infrastructure assessments.

Create an account swiftly using social media login functionality. Initiate feedback collection by importing existing templates or crafting personalized forms at fynzo.com/feedback.

Web dashboard: fynzo.com/feedback

Contact Us:

Please feel free to contact us at [email protected] or via call/WhatsApp at +91-8800766787 if you require any assistance. We are always enthusiastic about engaging with our customers.